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What’s Truly Unforgivable?

High Standards Businesses set very high standards for their employees. Typically, the expectations are that they will perform diligently, accurately, and uncomplainingly. Furthermore, it is often assumed that they’ll stay until they get the job done; take on new responsibilities at the drop of a hat; be friendly, energetic and driven to excel. Also, we […]

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Arse-Over-Tit Change Management

I recently attended a meeting of the Change Management Institute, where members were invited to share a particular change challenge they were currently dealing with. One of the situations described related to a systems migration project within a major bank. The project had already been agreed and set up, with deadlines in place and a […]

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Boil-in-the-bag Leadership?

Is it 1 or 5 or 10 things I have to remember about Leadership?  Perhaps the success of the Great British Bake Off, and the countless other cookery programmes that adorn our TV screens, has started to influence other aspects of our lives. It seems that virtually everything can now be boiled down to a […]

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Reasons to be Cheerful

A Sorry State? The world is in a sorry state, and it can be a struggle to remain cheerful in the face of such atrocities. Political manoeuvrings are having all sorts of damaging effects on our personal and business lives, and the global landscape is reforming, bringing new levels of uncertainty and threat. In times […]

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The Value of Otherness

Can you  embrace otherness in yourself and in others? Sometime ago, I wrote an article called ‘Getting Rid of Dolly’, which argued against homogenisation within teams and companies. You can access the article here, if you’re interested http://www.kay-lambertassociates.co.uk/getting-rid-of-dolly-teams-need-diversity/ Today, the issue is even more prescient, as the parts of the world retract into states of […]

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If it’s Business, it’s My Business

Can’t Say, Won’t Say Failing to communicate with staff is not only dumb, it’s short-sighted. What’s the benefit of keeping people in the dark? We’re smart enough to know that something’s going on, so by telling us exactly nothing about their business, what is the expected outcome? Too many businesses are nervous about disclosing business […]

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Human Beings, Not Human Resources

What’s in a Name? A funny thing happens when we refer to our employees as resources or assets: they become commodities. Commodities can be traded, bought and sold and their value is only as high as other people are prepared to pay for them. Commodities can either rise or fall in value over time, based […]

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Should We Run Manager Survival Courses, Instead?

Is it Time to Give Up on Management Development Training, or Should We Just Shift Our Focus More Towards Employees? Studies repeatedly show that the primary reason why people choose to move on from a company or a department is because of their manager. As Marcus Buckingham has said, “People don’t leave bad companies, they […]

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Hidden Anxieties

First day at School Anxieties have a habit of following us around. How many of you have vivid memories of your first day at school? I remember mine as a terrifying experience, clinging to my mother for comfort. She’d been through this before, many times, as I and my twin sister were the last of […]

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Trust: Don’t Keep it Under Your Hat

The Trust Quotient Employers would put a high price on guaranteed trustworthiness. It is an expected pre-requisite that any new member of staff joining the team should command the highest standards of trust. After all, they are party to a great deal of information, have access to IT systems and data-sets, and often have direct […]

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