Kay-Lambert Associates Limited

Training, Coaching & Consultancy for Growth

Directors Blog

Prepare To Be Amazed

I find it strange that people who work alongside each other, in some cases for years, know so little about their colleagues. I’m sure that my personal preference for extroversion means I am more likely to seek people out and want to engage with them, even superficially, but whoever we are, we all have extraordinary […]

Stay Silent if You Have Nothing to Say

The Silent Treatment Doesn’t Have to be Cruel There’s an affliction that hits extroverts particularly hard, and that’s the difficulty of remaining silent when they have nothing to say. Introverts are typically more comfortable maintaining the silence whilst they ponder and reflect. They don’t feel the same need to fill the space, but for many […]

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When We Play a Part, We Set Ourserves Apart

How many different parts do you play at work? How comfortable are you with vulnerability? A recent conversation with Stefan Bramble, a colleague living and working 10.5 thousand miles away in Melbourne, has really provoked me to question my stance on role-play and behavioural training. I’m an ex-actor (or as I prefer to call it, ‘a […]

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What’s Truly Unforgivable?

High Standards Businesses set very high standards for their employees. Typically, the expectations are that they will perform diligently, accurately, and uncomplainingly. Furthermore, it is often assumed that they’ll stay until they get the job done; take on new responsibilities at the drop of a hat; be friendly, energetic and driven to excel. Also, we […]

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Arse-Over-Tit Change Management

I recently attended a meeting of the Change Management Institute, where members were invited to share a particular change challenge they were currently dealing with. One of the situations described related to a systems migration project within a major bank. The project had already been agreed and set up, with deadlines in place and a […]

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Boil-in-the-bag Leadership?

Is it 1 or 5 or 10 things I have to remember about Leadership?  Perhaps the success of the Great British Bake Off, and the countless other cookery programmes that adorn our TV screens, has started to influence other aspects of our lives. It seems that virtually everything can now be boiled down to a […]

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Reasons to be Cheerful

A Sorry State? The world is in a sorry state, and it can be a struggle to remain cheerful in the face of such atrocities. Political manoeuvrings are having all sorts of damaging effects on our personal and business lives, and the global landscape is reforming, bringing new levels of uncertainty and threat. In times […]

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The Value of Otherness

Can you  embrace otherness in yourself and in others? Sometime ago, I wrote an article called ‘Getting Rid of Dolly’, which argued against homogenisation within teams and companies. You can access the article here, if you’re interested Today, the issue is even more prescient, as the parts of the world retract into states of […]

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If it’s Business, it’s My Business

Can’t Say, Won’t Say Failing to communicate with staff is not only dumb, it’s short-sighted. What’s the benefit of keeping people in the dark? We’re smart enough to know that something’s going on, so by telling us exactly nothing about their business, what is the expected outcome? Too many businesses are nervous about disclosing business […]

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Human Beings, Not Human Resources

What’s in a Name? A funny thing happens when we refer to our employees as resources or assets: they become commodities. Commodities can be traded, bought and sold and their value is only as high as other people are prepared to pay for them. Commodities can either rise or fall in value over time, based […]

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