customer - Kay-Lambert Associates Limited

Kay-Lambert Associates Limited

Training, Coaching & Consultancy for Growth

customer

Customize! We’re No Longer Serving Mr & Miss Average

Striking the balance between individualized service or care, and standardized or consistent approaches, is a conundrum for most businesses.  Customers want customized service. Maybe that’s where the word ‘customer’ comes from. We all have individual needs, desires, motivations and expectations: and we want those who serve us to make us feel that these things have been served.We […]

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Are Your Processes Processing You to Within an Inch of Your Life?

Do you work in a company that proudly boasts to be ‘process-centric’? What does that mean in reality? Probably that you can’t breathe without following a complex process of approval, which takes so long that it leaves you gasping for air.  A Process should look like this… Not this… It should be … A vehicle, […]

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