standardization - Kay-Lambert Associates Limited

Kay-Lambert Associates Limited

Training, Coaching & Consultancy for Growth

standardization

Customize! We’re No Longer Serving Mr & Miss Average

Striking the balance between individualized service or care, and standardized or consistent approaches, is a conundrum for most businesses.  Customers want customized service. Maybe that’s where the word ‘customer’ comes from. We all have individual needs, desires, motivations and expectations: and we want those who serve us to make us feel that these things have been served.We […]

, , , , ,

Follow

Get every new post on this blog delivered to your Inbox.

Join other followers: